Policy Info:

You can click here to obtain a quote, select a Local Agent or call us direct on 0207 001 9297 and we will be able to get you on your way to obtaining a quotation and a first class service.

Call your Local Agent who will be able to process any number of adjustments. Alternatively please contact our head office on 0207 001 9297 who will be able to get you in the right direction.

All claims should be reported as soon as possible and within 24 hours to your Local Agent, so we can get moving with your repairs or the Third Parties claim.

You should tell us even if you are not at fault or not going to make a claim so we can protect your interest from any claims made against you.

You should send us the correspondence immediately and unanswered to enable us to protect your interests. Please send immediately to Tradex Insurance Company Ltd, Victory House, 7 Selsdon Way, Isle of Dogs, London E14 9GL quoting your policy number.

We have selected business partners that can provide you with a fast and efficient service when you need it most. The benefits of using one of our Approved Repairers include:

Repairs can be authorised immediately.
Collection service for undriveable vehicles.
Repairs can be authorised within a few days.
Repairs guaranteed for two years.
No second hand parts.

We aim to provide a high standard of service, but if you are not satisfied you should in the first instance contact your Local Agent, . If you are still not satisfied click here for our Complaints procedure. 

We aim to provide the highest service standards at all times however, if for any reason you are not satisfied, we would like to hear from your. The procedure which follows has been put in place to ensure that your concerns are dealt with promptly and fairly.

In the first instance, we would encourage you to notify your usual contact and ask for your complaint to be investigated. Alternatively, you can telephone our Customer Relations Manager on 0207 001 9200 or write to Victory House, 7 Selsdon Way, London E14 9GL. Please remember to quote your name as shown on your current schedule and the policy number in all correspondence and telephone calls.

If we cannot resolve your complaint immediately, we will acknowledge it within 5 working days. It will then be investigated. We will within 4 weeks, either discuss our findings with you or advise you of the outcome of our initial investigation and outline our proposal for resolving the matter. Our aim is to finally resolve the complaint within 8 weeks. If the complaint cannot be resolved in this time we will inform you and five reasons for the further delay and indicate when we expect to give a final response.

If you are unhappy with the delay, the way we handled your complaint or it we have not resolved it to your dissatisfaction, you can refer it to the Financial Ombudsman Service (FOS), an independent body. The service is available to individuals, certain small businesses, charities and trusts.

Address: South Quay Plaza, 183 Marsh Wall, London E14 9SR
Telephone: 0845 080 1800
Email: enquiries@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Whilst we are bound by the decision of the FOS, you are not and your right to take legal actions is not affected.